02Legal

Terms & Conditions

Last updated: 9 August 2026

1. Who you are contracting with

This website is operated by Puck App Ltd, a company registered in England & Wales under company number 17306844, whose registered office is at 20c Stavordale Road, London N5 1NE, United Kingdom. In these terms, "we", "us" and "our" mean Puck App Ltd, and "you" means the person or organisation engaging us.

Email: [email protected]
Phone: +44 7848 458 341

These terms apply to the services we provide and to your use of this website. They do not replace a signed statement of work — where a project has its own written agreement and that agreement conflicts with these terms, the project agreement takes precedence.

2. What we provide

We are a software development studio. Our services are:

Discovery and technical scoping sprints
Web platform and portal development
Mobile application development for iOS and Android
API and systems integration
Design system and front-end development
Ongoing support, monitoring and continuous delivery

What is not included unless we agree it separately in writing: third-party licence and subscription fees, cloud hosting and infrastructure costs, app store developer account fees, paid media, content writing, photography, legal or regulatory advice, and any work outside the agreed scope. No goods are sold and no payment is taken through this website.

3. How an engagement starts

The prices shown on this website are indicative starting figures, not offers. An engagement begins like this:

You contact us through the enquiry form, by email or by phone.
We talk it through, usually on a call of around thirty minutes.
We issue a written proposal or statement of work setting out scope, deliverables, timings and price.
A contract is formed only when you accept that proposal in writing, or pay the deposit invoice for it. Your enquiry alone does not create a contract, and neither does our reply to it.

4. Prices, quotes and VAT

All prices on this website and in our proposals are stated exclusive of VAT. VAT will be added at the prevailing rate where it applies. Written quotes are valid for 30 days from the date of issue unless the quote states otherwise. Fixed build prices are quoted only after a completed discovery sprint; without one we can give ranges but not a fixed figure. Work requested outside the agreed scope is quoted separately before it starts — we will not run up a bill and tell you afterwards.

5. Payment terms

Discovery sprints are invoiced in full before the sprint starts.
Build projects are invoiced in staged payments set out in the statement of work, typically a deposit on signature and the balance against agreed milestones.
Support retainers are invoiced monthly in advance.
Invoices are payable within 14 days of the invoice date by bank transfer or card, to the details shown on the invoice.
Late payment may attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 for business clients. We may pause work on an overdue account after giving you written notice.

6. Delivery, and what we need from you

Timelines are agreed in the statement of work and are estimates made in good faith, not guarantees of a fixed date, unless a date is expressly stated as a deadline in that document. Delivery depends on you providing, in reasonable time: content, brand assets, access to your systems and third-party accounts, and decisions or approvals when we ask for them. Where a delay is caused by something outside our control — including your own delay, a third-party outage, or an app store review — timelines move by a corresponding period and we will tell you promptly.

7. Changes and cancellation

Business clients

Either of us may end an engagement on 30 days' written notice. Support retainers may be cancelled on 30 days' notice with no penalty. On termination you pay for all work completed and for any commitments we have already made on your behalf, and we hand over everything produced up to that point. We may end an engagement immediately if an invoice is more than 30 days overdue, or if the work would require us to act unlawfully.

Consumers

If you are a consumer contracting at a distance — that is, not in the course of a business — you have the right to cancel within 14 days of entering the contract, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, tell us in writing at [email protected] before the 14 days are up. If you asked us in writing to begin work during the cancellation period, you must pay a proportionate amount for what was done up to the point you cancelled. Once a service has been fully performed within the 14 days with your express prior consent, the cancellation right is lost.

8. Refunds

Where you cancel within a period that gives you a refund, we return the balance of any payment made, less the value of work already carried out, within 14 days of the cancellation taking effect and by the method you originally paid.

If a deliverable does not meet what was agreed, tell us in writing and we will correct it at no charge. If we cannot put it right within a reasonable time, you are entitled to a proportionate reduction in price for the affected work. For consumers, the Consumer Rights Act 2015 applies and nothing in these terms limits your statutory rights — services must be carried out with reasonable care and skill, within a reasonable time, and at a reasonable price where none was agreed. Fees for work correctly performed and accepted are not refundable.

9. Intellectual property

Anything you supply — your brand, content, data and existing systems — stays yours throughout.
Bespoke source code, designs and documentation we produce for your project transfer to you on payment of all sums due for that project. Until then we retain ownership and you hold a licence to use the work for evaluation only.
We keep ownership of our own pre-existing tools, libraries, boilerplate and general know-how. Where those are embedded in your deliverables, you get a perpetual, worldwide, non-exclusive licence to use, modify and sublicense them as part of the project.
Third-party and open-source components remain under their own licences, which we will list on request.
Unless you ask us not to, we may describe the work at a general level in our portfolio. We will never publish your data, credentials or anything you have marked confidential.

10. Confidentiality

Each of us will keep the other's confidential information private, use it only for the engagement, and return or destroy it on request. This obligation continues after the engagement ends. It does not apply to information that is already public through no fault of ours, or that we are legally required to disclose.

11. Liability

We will carry out our services with reasonable care and skill. Subject to the paragraph below, our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you for that engagement in the twelve months before the claim arose. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss or corruption of data beyond our restorable backups, or any indirect or consequential loss.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited — including, for consumers, rights under the Consumer Rights Act 2015.

12. Your use of this website

This website is provided for information. We take care to keep it accurate but do not warrant that it is complete or error-free, and content may change without notice. You may not attempt to gain unauthorised access to it, disrupt it, or copy substantial parts of it for commercial reuse. Handling of personal data is set out in our Privacy Policy; cookies are covered in our Cookie Policy.

13. Resolving a dispute

Talk to us first. Email [email protected] or call +44 7848 458 341. We will acknowledge within 5 working days and give a substantive response within 20 working days.
Mediation. If that does not resolve it, we will both consider mediation through a recognised UK provider such as CEDR before starting proceedings.
Courts. Failing that, the courts identified below have jurisdiction.

14. Governing law

These terms, and any dispute or claim arising out of them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your own jurisdiction.

15. General

If any provision of these terms is found unenforceable, the rest continue in force. A delay in enforcing a right is not a waiver of it. Neither of us may transfer our rights or obligations without the other's written consent, except that we may assign to a successor of our business. No third party has rights under the Contracts (Rights of Third Parties) Act 1999. We may update these terms; the version in force is the one published on this page when your engagement was agreed.